Upholstery Cleaning

Excellent service. We were concerned about the carpet being stained after an accident with a bowl of dirty water, but I spoke to Natalia who didn't "make a drama out of a crisis". She contacted Tomasz and confirmed that he would be round the same evening. Then I got a message telling me he'd be there sooner. When he and his colleague arrived they were calm, friendly and efficient. They brought very up to date equipment and got on with the job of cleaning the carpet in the bedroom and on the stairs, which they have done to a very high standard. We are in the process of finishing lots of improvements in the house and we had planned to have all the carpets cleaned soon. I will definitely be using this service when we come to do it. Highly recommended.

Brilliant carpet stain and cleaners. So warm and friendly would recommend anytime

I recently booked a carpet cleaning service with Natalia Carpet Sheriff. I initially spoke with the lady on 11th February and had a very positive experience on the phone. She was friendly, honest, and instilled confidence that the job could be done. During that conversation, I said something along the lines of, “Don’t worry about it, I think they’re really bad, and given the cost, I might as well save and put it towards new carpets or flooring.” I wasn’t asked to send photos of my carpets. Instead, she sent examples of previous jobs that had been in a really bad state to demonstrate what they could handle and encourage booking. However, when the team came to my home, I wasn’t prepared for how invasive and unsettling the UV inspection felt. It really highlighted just how dirty the carpets and underlay were, leaving me feeling like my home was in worse condition than I realized. The cleaner walked around and said things like, “I’ve not seen anything like this in a while, in a long while,” and “It’s all over. Yeah, it’s bad.” While that may have been meant as factual, it felt overwhelming and insensitive. He did acknowledge the issues in the underlay and understood how that would feel, which I appreciated. It’s very rare that a carpet issue goes down to the underlay, so this was particularly serious. Unfortunately, the overall experience was horrible, and the in-person visit left me feeling stressed and upset. Another issue I experienced was regarding the £50 call-out fee. My appointment was originally set for 2nd March, which I later had to move to 27th March due to unforeseen circumstances. All communication about the appointment and rescheduling was via WhatsApp messages. On the phone, she specifically asked me, “Please, can you give at least 48 hours’ notice?”—but never mentioned that simply having an assessment could incur a £50 fee if I chose not to proceed. This is not just a cancellation; it’s a call-out fee to properly assess the carpets, which should absolutely be explained beforehand. Simply referring people to terms and conditions isn’t enough—what if people can’t read them? When the cleaner arrived, I was informed about the fee, which I paid to avoid dispute—but this could have been avoided with clear upfront communication. Overall, while the team is capable, professional, and can do the job, I would strongly suggest clearer communication about the assessment fee and a more sensitive approach when discussing the condition of someone’s home.

Thomas did a very good job cleaning my wool living room carpet, I'm really pleased with the results. I have 2 cats and there were a few pet stains. After cleaning the pet stains were gone, as was the lingering smell around the litter box. The carpet looks very clean and smells fresh. Would definitely use again.

Highly recommend. I have carpets that most carpet cleaners can’t and won’t touch because they’re expensive, dry clean only and require specialised cleaning and products. Tomas has cleaned these carpets twice. He also did a “faux” leather repair for me on my stairs runner. I wouldn’t hesitate to recommend him. He is reliable, very professional and works very hard. The booking process is also super easy and efficient thanks to his partner.